Customer Support for MyTopo

Knowledge Base

  1. Off-The-Grid Maps (SD Cards) 

    1. How to install Off-The-Grid Maps (SD card) on my Android device
    2. How to install Off-The-Grid Maps (SD card) on my iPhone or iPad
    3. Do I need a cell or data connection to view the Off-The-Grid Maps (SD card)?
    4. How to register a Trimble Outdoors account to backup my Off-The-Grid Maps (SD card) purchase
    5. How to install updates for my Off-The-Grid Maps (SD card)?
  2. MyTopo - About Us 

    1. What is your fax number? Do you accept fax orders?
    2. Where do I get support for TNP? (Terrain Navigator Pro, Terrain Navigator Std. Edition, Network Edition, TNP Mobile, Maptech, and TopoScout.)
    3. How can I receive coupons, discounts or promotions?
    4. Returns
  3. MyTopo Prints - About our maps 

    1. What does MyTopo offer?
    2. DO YOU CARRY HUNTING UNIT MAPS? WHERE CAN I FIND THEM?
    3. Is there a legend on your maps? Where can I find topo maps symbols?
    4. Are MyTopo map elevations in feet or meters? What is the contour inverval?
    5. DO YOU OFFER CANADIAN TOPOGRAPHIC MAPS?
  4. MyTopo Prints - Designing custom maps 

    1. How accurate is the online map preview?
    2. What does "scale" mean on a printed map?
    3. Map Rotation
    4. HOW DO I LABEL GPS MARKERS?
    5. Rotating Map Image
  5. MyTopo Prints - Pricing, ordering, and shipping 

    1. How can I get help?
    2. When will I receive my map order?
    3. What types of payment do you accept?
    4. Gift Certificates
    5. Shipping
  6. Map Pass Subscription - General 

    1. My e-mail address has changed and I can't log in
    2. How can I search for a location?
    3. How do I switch MapPass to NAD27 datum?
    4. Can I get a MapPass print with the grid, scale, north arrow, etc?
    5. Deleting unwanted features in MapPass
  7. Map Pass Subscription - Technical Support 

    1. Windows MapPass Saving/Printing Issues
    2. How do I import from my GPS to the MapPass?
    3. My text notes or other features do not show up when I go to print
    4. Why doesn't my area show up when I draw a polygon?
    5. Maps are loading without markings or annotations on them
  8. All articles 

    1. Windows MapPass Saving/Printing Issues
    2. My e-mail address has changed and I can't log in
    3. How accurate is the online map preview?
    4. What does MyTopo offer?
    5. How can I get help?
    96 articles 

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